How often are backups scheduled?

We protect customer data through a combination of scheduled backups and system snapshots:

• Daily full backups of the production database are performed.
• Multiple daily system snapshots provide additional recovery points between backups.
• Encryption: All backups and snapshots are encrypted using AES-256 encryption.
• Storage: Backup data is stored in secure Australian data centres separate from the live system.
• Retention: Backups are retained for at least 30 days.
• Testing: Restoration from backups is tested as part of our disaster recovery plan.

This approach ensures customer data can be restored quickly in the event of a disaster, hardware failure, or data corruption.